FAQs
Frequently Asked Questions - Everything You Need to Know
Find quick answers to common questions about our IV therapies, wellness services, and booking process. If you need more help, our team is just a message away!
Online GP Consultation
What conditions can be treated during an online GP consultation?
Online GP consultations are suitable for a wide range of health issues
- Cold, flu, and sore throat
- Urinary tract infections
- Skin rashes and minor dermatological conditions
- Headaches and mild dizziness
- Digestive issues like diarrhea or constipation
- Prescription renewals and general health advice
For emergencies or conditions requiring physical examination, an in-person visit may be necessary.
Can I receive a prescription during an online consultation?
Yes, if deemed appropriate, the GP can issue an electronic prescription during the
consultation. In Malta you will be allow to get the medication showing the image from your mobile.
They will contact the doctor directly to confirm. However, certain controlled substances may require
an in-person visit.
Can I obtain a medical certificate for school or sick leave for work online/Physical?
Yes, if medically justified, the GP can issue a sick note or medical
certificate during the consultation. If the hard copy is required it can be pick it up
from us during the opening hours.
How do I join my online consultation?
At the time of your appointment, you will receive an email and an SMS containing a
secure link to your video consultation. Simply click on the link to join; no additional software
or applications are required. Ensure that your device has a working camera and microphone,
and that your internet connection is stable for the best experience.
What should I do if my internet connection drops during the consultation?
If the connection is lost, the doctor will send you a new email. If issues persist, contact us
IV and IM Infusions
What is the difference between IV/IM vitamin infusions and oral supplements?
- IV and IM infusions: Deliver nutrients directly into the bloodstream or muscle, ensuring higher absorption rates (up to 100%) and faster effects.
- Oral supplements: Must pass through the digestive system, leading to lower absorption rates (typically 20–50%) and slower onset of effects.
IV and IM methods are ideal for rapid replenishment or when digestive absorption is compromised. Oral supplements are convenient for daily maintenance and general health support.
Are there any contraindications for receiving IV vitamin therapy?
Certain individuals should not receive IV vitamin therapy, including
- Pregnant or breastfeeding women
Individuals with kidney or heart conditions - Those with allergies to any of the ingredients in the infusion
- Individuals taking medications that may interfere with the infusion components
It’s important to consult with a healthcare provider to determine if IV therapy is suitable for you.
How many sessions do I need to take?
The optimal frequency of vitamin infusions or injections depends on individual health goals and needs. For most people, receiving treatments every two weeks can be effective in maintaining balanced nutrient levels.
However, some individuals may benefit from weekly sessions, especially if addressing specific deficiencies or health concerns.
It’s important to consult with a healthcare professional to determine the most suitable schedule for your situation.
How long does an IV vitamin infusion session last?
A typical IV vitamin infusion session lasts between 30 to 60 minutes. The duration can vary depending on the specific nutrients being administered and individual health needs. Sessions are generally comfortable and can be done while relaxing in a reclined position.